FAQs

How do I use Panacaea products?
Panacaea Boutique products are created to work all together and are most effective when are used on daily basis. Healing Concentrate target specific skin concerns. For more information, visit our ‘’Healing benefits’’ page.

Panacaea products are made for all skin types and ethnicities?
Yes. All skin types, tones and textures can benefit from Panacaea Boutique products. Additionally, we offer Healing Concentrate product that address specific skin concerns so you can apply it as per your skin needs.

Panacea products are meant for mature skin?
Yes! But not only for mature skin. Our products have a lot of benefits on your skin, kindly check our ‘’Healing benefits’’ page. It's never too late to start our recommended rituals to improve your skin quality in deeper level.

Healing products are fragrance-free?
Yes. Panacaea formulas have been created with light, calming oils and essential oils.

Panacaea products are paraben-free?
Yes.

Panacaea products have chemicals?
No, we use only the highest quality of natural oils and essential oils. Does not contain parabens, preservatives or colorants.

Panacaea products are vegan?
Yes, all our products are vegan.

Panacaea products are as well sunscreen?
Our products don’t have sunscreen protection but can be used if you had a sunburn to help your skin to heal.

My skin it’s sensitive, can I use Healing Concentrate?
If you have a sensitive skin, we suggest to use our Healing Concentrate 2 per day.

When can I see the results of Panacaea products?
Our products are created to start working right away. Some skin problems have an immediate visible result; with others, you can start to see the difference in few days. Our products show pronounced results over time when used consistently.

Should I use the Panacaea products with other product?
All our products work in harmony with each other giving you the peace feeling.

How Panacaea Boutique products should be applied to the skin?
The ritual of application described next to each product is the key to elicit the optimal benefits. Please check the details in the "Application" section of the product detail pages, or check the informative leaflet included in your package.

I don’t have winkles, is Panacaea indicated to use?
Our secret formulas are created to help young skin, mature skin independently of your age as it brings to your skin what it’s missing and take care of your skin. Healing Concentrate is perfect for young skin as well because it moisturizes and protects it. Our high-quality oils and essential oils prevent future damage so you can maintain a youthful complexion.

Can I use other cosmetics while I use Panacaea products?
Our formulas are created to offer a lot of benefits to your skin we recommend using only our products for best results. But if you have a favorite product you don’t want to leave, that’s fine too.

How long does a 30ml Panacaea last?
When you use Panacaea you require much less product as it’s very dense and high-quality product. This means if you use your favorite Panacaea product twice a day your jar will last about 75 days.

Can I obtain further advice of Panacaea products?
Yes, kindly check the product information provided on the website of Panacaea Boutique or contact us with your question.

How am I able to authenticate Panacaea Boutique products?
Products purchased from panacaea-boutique.com or panacaea-boutique.swiss or from Amazon are guaranteed authentic. If you have any doubt about whether a particular distributor is authorized, please contact us.

How accurate is the color display on the Panacaea Boutique website?
Our products colors shown should accurately depict each product. However, kindly note that there exists the possibility of colors varying from one screen to another due to personal monitor display settings. We would like to draw your attention to the fact that personal settings on individual monitors can influence the colors shown on our website. Therefore, it is possible that you will not be viewing the true color of our products when browsing panacaea-boutique.com or panacaea-boutique.swiss.

How am I check if a product is available for purchase from browsing panacaea-boutique.com or panacaea-boutique.swiss ?
Simply click on the article that interests you. This will result in one of two things:
Should your selected item be in stock and available to order online, the "Add to Bag" button will appear alongside the product information. Please note that only the available sizes will be displayed.

However, there is the possibility that the product you wish to order is currently not available for online purchase. In this case you will be added on the waiting list, and we will deliver you as soon as possible.

Panacea Boutique products feature expiry dates ? How long can I anticipate my products lasting once opened?
Our products are created meticulously to remain stable when stored in appropriate conditions, and are capable of fulfilling their initial benefits for a period of 36 months (if no specific expiry date is indicated on the product).
Once opened, we usually guarantee that it can be safely used for 12 months unless indicated differently.
You may find the relevant information on the product packaging. The number accompanying the open jar symbol indicates the period after opening during which the product can be used safely.

How can I discover the ideal Panacaea product for my skin?
Our products are created to fit with all kind of skin type, as all our natural ingredients are selected carefully to protect and heal your skin.

Where can I discover the ingredients list for each Panacaea product?
You can discover the full list of ingredients on the packaging of every product and on our website next to the product. Should you have an additional ingredient enquiry that is not satisfied by the information printed on the packaging or our website, please contact us.

Are Panacaea products still suitable for pregnant or breastfeeding women?
Due to the fact that Panacaea products are all natural and there is no oral consumption, there is no issue for either the expectant mother or child regarding their use during pregnancy.
However, during breastfeeding, Panacaea advises against applying products to the breast or décolleté area, as the infant may ingest the product orally.

Panacaea Boutique products are tested on animals ?
We respect all the beings of the earth! Our oils and essential oils have not and will never be tested on animals.

Why is my favorite Panacaea product out of stock ? When will be available for purchase again?
As our products are so unique it may be temporarily out of stock at the time of your order. However Panacaea will endeavor to make it available again as soon as possible.

What happens if an item goes out of stock during my purchase?
Should an item become unavailable at the time of purchase, you will be notified, and you will be unable to add it to cart. Don’t worry you will be added on our waiting list and we will deliver your order as soon as possible.

What is Panacaea approach to product testing?
We care a lot about our clients, all Panacaea products contain the highest quality of natural oils with no chemicals or preservatives to ensure the client safety.
All Panacaea products must pass extensive safety assessments including testing of skin compatibility. Only if their skin tolerance and safety are confirmed, the products will be released on the market.

I can’t find the answer I’m looking for. What should I do?
If any question left unanswered by our FAQs, please do not hesitate to get in touch with Panacaea Boutique via our website.

The refund or exchange of products are accepted by Panacaea Boutique SA ?
The refund or exchange products not accepted as per Panacaea Boutique policy. With the purchase of your order you accept the general terms and conditions of our company.

The faulty products are refunded or exchanged?
We work with a lot of awareness to avoid any faulty products. In the unlikely event that a product we sell to you is faulty, you have the right to receive a replaced product or the refund of the product. This right does not affect our refund & return policy set out by our Terms and Conditions. In order to receive the exchange or the refund please use our contact form from our website.